Terms and Conditions

1. Applicability of the General Terms and Conditions
These general terms and conditions of sale apply to the products or services sold by:

The Préhistomuseum (non-profit organization – ASBL)

Rue de la Grotte 128, 4400 Flémalle

VAT: BE 0452.017.921.

Bank account: BE86 6367 7477 0150 - BNAGBEBBXXX

These general terms and conditions may be modified at any time. In the event of any modification, the version of the general terms and conditions applicable to the reservation of services or products shall be the one published on the website https://www.prehisto.museum/fr/conditions-de-vente on the date of final confirmation of the reservation by the user (groups, trainees) or of the visit (individuals).

Agreements between the parties are fully and exclusively governed by these general terms and conditions and any specific conditions agreed with the visitor, notwithstanding any contradictory provisions appearing in any document issued by the visitor.

The term “customer” and therefore subject to these conditions refers to:

The individual visitor of the Préhistomuseum.
The representative of a group, company or association, from the moment of booking.
General provisions
The Préhistomuseum declines all responsibility for any damage or theft suffered by visitors within the site or its parking areas, except in cases where such damage is directly caused by a proven defect in the infrastructure.

The Préhistomuseum declines all responsibility for accidents not related to the scheduled activities.

Visitors wishing to request further information or submit a complaint may do so by email at direction@prehisto.museum, via the “complaint” form on our website https://www.prehisto.museum/fr/reclamations, or by mail to Préhistomuseum – Complaints Service, Rue de la Grotte 128, 4400 Flémalle.

Only the archaeologist-educators of the Préhistomuseum are authorized to guide and lead activities on the site. Any person wishing to speak during a visit must submit a justified request for authorization to the Management.

During a visit, photography for private use is permitted. For professional photography or filming, prior contact with the Préhistomuseum is required (0032 (0)4 275 49 75).

 
2. Individual visitors

General provisions
An individual visitor is any visitor arriving without a reservation at the site entrance, even if the group exceeds 15 people.

The applicable rates for individual visitors are those published on http://www.prehisto.museum/tarifs-horaires-acces/.

An entrance ticket is required to enter or exit the Préhistomuseum site. Individual visitors must obtain a ticket at the museum ticket office. Visitors with a subscription or pre-purchased ticket will receive a ticket upon presentation of the relevant document. Any copying or reproduction of tickets is prohibited.

 
2.1 Online pre-sales
Conditions
Préhistomuseum pre-sale tickets are available at https://www.prehisto.museum/fr/tarifs and are subject to the general terms and conditions of our partner https://walloniebelgique.elloha.com.

Tickets purchased in advance cannot be returned, refunded (including in case of loss or theft), resold, or combined with other offers or promotions. They are valid only for the date selected at the time of purchase.

The Préhistomuseum reserves the right, in cases of force majeure (including but not limited to natural, accidental, or social events), to refuse access to visitors holding pre-sale tickets. In such cases, an alternative visit date will be offered.

 
3. Group reservations
General provisions
A group is defined as any group of visitors who have made a reservation through the booking service, signed the quotation, and received a booking confirmation from the Préhistomuseum reservation service.

The applicable group rates are those published on https://www.prehisto.museum/fr/horaire-acces.

A group that has not made a reservation will be subject to the same conditions as individual visitors.

The Préhistomuseum applies specific conditions and rates to groups provided that the following requirements are met:

The person making the reservation is considered the responsible representative of the group, company, or association.
All group members must arrive together at the entrance and at the designated meal location, if applicable.
A single invoice is issued in the name of the group; members cannot pay individually.
Group rates apply only for groups of at least x participants (see table below).
Group type
Minimum number of paying participants

* On weekends, the minimum is 18 participants. From 8 participants for the escape game.

If the number of participants is lower than the required minimum, the minimum number of paying participants will be charged.

The Préhistomuseum undertakes to provide the requested service and accurate, up-to-date, and adapted scientific information. It cannot be held liable if the contract is disrupted due to force majeure, third-party actions, or actions of the visitor or their group.

Conditions
All visit reservations must be made through the booking service by phone at 0032 (0)4 275 49 75 or by email at info@prehisto.museum.

A group consists of a maximum of 25 participants and is led by an archaeologist-educator from the Préhistomuseum. Except for “Birthday” and “Article 27” groups, there is no minimum number of participants required for booking.

For “Birthday” reservations, a minimum of 15 paying children is required. For groups paying with “Article 27” vouchers, a minimum of 15 participants is required.

Reservations must be made at least 10 working days before the desired visit date. After this deadline, the booking service may be contacted by phone (0032 (0)4 275 49 75), and will decide with the group representative on availability. In case of late booking, the signed quotation must be sent the same day, otherwise the reservation will be considered null and void.

For school visits, youth organizations (or similar associations), and children’s birthday groups, the group representative must ensure the presence of at least one adult accompanying the children throughout all activities and breaks.

Reservation process
Quotation
Following the request, the group representative receives a quotation by email.

Signature of the quotation
The reservation becomes definitive upon receipt of the signed and dated quotation by the booking service. If not received, the Préhistomuseum reserves the right to cancel any options (date, time, activities, meals, etc.). By signing, the representative validates all data (date, time, number of participants, services, meals, etc.).

Booking confirmation
A booking confirmation is sent shortly after receipt of the signed quotation. The data in this document will serve as the minimum basis for invoicing on the day of the visit.

Modification of booking
Any modification must be made at least 10 working days before the visit. After this deadline, the Préhistomuseum reserves the right to invoice the amounts stated in the booking confirmation.

Any change affecting cost or organization (participants, meals, timing) requires a new confirmation to be signed. Without this, the museum cannot guarantee the requested conditions.

Invoicing
The invoice is issued on the day of the visit based on the booking confirmation and may be adjusted according to actual attendance if higher than expected.

 
3.2 Cancellation conditions (group visits)
Any unsigned quotation is not considered a booking. Only the booking confirmation issued after receipt of the signed quotation constitutes a valid reservation.

Any cancellation must be made in writing at least 10 working days before the visit or meal date. After this deadline, cancellation fees covering staff costs and pre-ordered supplies will be charged.

Failure to attend on the scheduled day or failure to respect cancellation conditions will result in full payment of all services and/or meals stated in the booking confirmation.

 
3.3 Payment of group visits
General provisions
All bookings for visits or meals are invoiced to the group representative.

Payment is made on the day of the visit at the Préhistomuseum ticket office by bank card (credit cards accepted), cash, or bank transfer.

The visitor agrees to pay in a single payment for all services and/or meals, otherwise group benefits may be lost.

All invoices are payable in euros (€).

Deferred payment conditions
Any unpaid invoice at maturity (one calendar month) will incur penalties: €20 for the first reminder and €40 for the second.

From the third reminder, interest of 15% per year will apply until full payment.

 
4. Holiday camps
General provisions
The Préhistomuseum organizes holiday camps during Belgian school holidays for children aged 4 and above.

Age limits must be strictly respected. The age required is the age reached on the first day of the camp.

If in doubt about a child’s suitability, the legal guardian must contact the booking service for further information.

Registration is done by sending the registration form by email to info@prehisto.museum or by mail to Préhistomuseum – Camps, Rue de la Grotte 128, 4400 Flémalle.

Applications are processed in order of arrival (email timestamp or postal stamp). If a camp is full, the child may be placed on a waiting list.

Accurate contact details of the responsible person must be provided. This person is responsible for payment.

Prices include supervision, insurance, equipment loan, transport costs, and access fees where applicable. Food and drinks are not included.

A confirmation invoice is sent by email or post upon request.

In case of bad weather, outdoor camps are maintained.

Camps run from 9:00 to 16:00. Free supervision is provided from 8:00–9:00 and 16:00–17:00. The museum is not responsible for children dropped off before 8:00 and may charge €25 per hour of delay after 17:00.

Photos may be taken during activities for promotional purposes. Registration implies acceptance. Parents may refuse publication by written request.

Conditions
Payment must be received 10 working days before the start of the camp.

Cancellations are accepted free of charge up to 10 working days before the start.

After this deadline, the full price is due.

Refunds are only granted in case of illness or accident with a medical certificate dated no later than the first day of the camp. Refunds during the camp are proportional to missed days if justified.

 
5. Jurisdiction in case of dispute
The courts of Liège shall have exclusive jurisdiction over any dispute involving the Préhistomuseum.

 
General terms and conditions adopted by the Board of Directors of the Préhistomuseum ASBL on 12 August 2020.